If a payment does not go through, the plans page says, "There was a problem with your payment. Update it in Manage plan."
Update your card
- Open the Profile tab and tap Parent/Teacher area. Pass the phone check.
- Tap Companion, then Continue, then See plans.
- Tap Manage plan. Stripe's page opens in your phone's browser.
- Update your card there.
What happens in the meantime
For a short grace period, the paid plan keeps working while you update the payment. If it is not fixed by then, the plan returns to Free. See What happens after you cancel, because the same things stay and the same things pause.
Other messages
- "We could not reach the plan page. Try again in a moment." The plan page did not open. Try again.
- "This child already has a plan. Use Manage plan to change it." A plan is already running for that child.
- "Please check with your phone again." The phone check ran out. Pass it again.
- "Only the person who bought this plan can change it." Ask the grown-up who bought it.
