dillyHelp Center
Menu

Dilly keeps signing me out

A new password signs every phone out. A very old login also stops working. Log in again, and your profiles are still there.

Browse topics
On this page
  1. Why it happens
  2. Steps
  3. If you do not remember the password
  4. If it happens every time

The app says, "Looks like you got signed out. Pop back in and log in again!"

One account for the grown-up. The next step picks who Dilly is for.

Why it happens

  • You changed your password. Saving a new password logs you out on every phone. Log in again on each one.
  • You logged out on purpose from Settings, Your account, Log out.
  • Your login stopped working. The app then asks you to log in again.

Steps

  1. Type your email and tap Continue.
  2. The screen says "Welcome back." Type your password and tap Log in.

Your children's profiles, plans and progress are still there. They are saved on the account.

If you do not remember the password

See I forgot my password.

If it happens every time

Update Dilly, then email support@hellodilly.com. Tell us your phone and when it started. Never send your password.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support