If Dilly does not open, try these in order.
- Close Dilly fully. Swipe it away in the app switcher, then open it again.
- Restart the phone. Turn it off and on again.
- Check your internet. Dilly needs a connection. See Does Dilly need the internet?
- Update Dilly. See Update the app.
- Check free space. A phone with no space left can stop apps from opening.
- Reinstall. Delete Dilly and install it again.
Is my child's progress gone?
No. Your account and your child's progress are saved on Dilly's servers. Log in again after you reinstall. You may need to set your choices in Settings again.
If you use a test version
A test version from TestFlight can stop opening after it expires. See The TestFlight version stopped working.
Still stuck
Email support@hellodilly.com. Tell us your phone, your iOS version and when it started. See Nothing here helped.
