My child's progress looks missing

Check you are in the right account and the right child, and that the phone is online. Progress is saved on the account.

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Your child's progress is saved on your Dilly account. It is not stored only on the phone. If it looks missing, check these.

The right account. Do you have more than one email? Log out and log in with the one you used before. See I can't sign in.
The right child. Use Switch profile on the Profile tab.
A connection. Progress loads from the servers. See Dilly is stuck loading.
A delete request. If the account was set to be erased, the profiles are hidden for 7 days. See My children's profiles disappeared.
A saved wait. If the app said, "Your words are still here. We will keep trying to save them," keep it open with a connection until it saves.

This week

Maya trained Pip three times this week and made two things.

Oct 5 to Oct 11

4 day streak. 3 days active.

Finished

Give hints, not answersOct 6

Check every instructionOct 8

Ask before guessingOct 10

Made

Pip the Cloud FoxCreature, Oct 8

Ocean Animals QuizQuiz, Oct 10

What Pip has learned

Give hints, not answers

Pip now gives hints and keeps the answer back.

Check every instruction

Pip checks every part of a request.

The report says what your child did, with dates. It never gives a score, a grade or a rank.

New phone

Deleting a profile removes progress from the app. It cannot be brought back from the app. See Delete a child's profile.

Email support@hellodilly.com. Leave your child's name out.

Email support@hellodilly.com. The contact page says what to include.

Contact support