Coins are never taken away. If the number looks wrong, check these.
1. Is it the right child?
Coins belong to each child. Use Switch profile on the Profile tab to check.
2. Look at the coin history
Your child can open their coin history to see how they earned and spent coins. It is titled "Your coins." It lists what was earned and what was spent in the Shop.
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3. Are some waiting to count?
The screen may say, "Some coins are waiting to count." Give it a moment, then open the screen again with a connection.
4. Did a screen fail?
"We could not get your coins. Try again." means the number did not load. Tap Try again.
5. Did your child buy something?
Buying in the Shop spends coins. The app says, "That did not work. Your coins are safe," if a buy fails.
Same skill twice
Going over a skill again does not pay coins a second time. See Coins and the Shop.
Still wrong?
Email support@hellodilly.com and tell us what the screen shows.
