Check these in order.
- Are you in the Parent/Teacher area? Open the Profile tab, tap Parent/Teacher area, and pass the phone check. The Add student button is on the page called "Students and invitations."
- Did you type a birthday? The app says, "Pick your birthday first so we can get things ready!" if you skip it.
- Did you type your account password? Dilly asks for it before it adds the child. If you close the box, nothing is added.
- Are you signed in? If the app says, "Looks like you got signed out," log in again. See Dilly keeps signing me out.
- Is the connection working? See Dilly is stuck loading.
An account for a grown-up using Dilly
A grown-up using Dilly for themselves has one profile and cannot add another. If you want to set up Dilly for a child, make a family account.
Still stuck
Email support@hellodilly.com and tell us what the screen says. See Add a child.
