Troubleshooting
When something does not work the way you expect.
- I can't sign inWhat the sign-in messages mean and what to try, and where to go if you forgot your password.
- I forgot my passwordAsk for a link on the log in screen, open it on your phone, and choose a new password. The link works one time and stops working after an hour.
- I see a "Try again" messageWhat those friendly error cards mean, and what to do when one keeps coming back.
- The battery looks emptyHow to check what is really left, why it may be empty, and when it comes back.
- A streak did not countCheck what counts, whose day it is, and whether the activity was saved.
- Teaching won't startThe usual reasons: not enough battery, something locked, a missing yes from a parent, or teaching left half done.
- Sound, reminder and motion settingsWhere to turn sounds, reminders and motion down, and a note about touch feedback.
- A payment problemWhat the app says when a payment does not go through, and how to update your card in Manage plan.
- Update the appHow to get the newest version of Dilly.
Still need help?
Email support@hellodilly.com. The contact page says what to include.
Contact support