Most sign-in trouble comes from a small typo. Here is what each message means.
"That email and password don't match"
The app says, "Hmm, that email and password don't match. Check them and try again!"
- Check the email for a typo. Tap Change next to the email to fix it.
- Passwords are at least 8 characters. Use the show button beside the password box to see what you typed.
- If you have more than one email, try the other one.
"That email already has an account"
The app says, "Ooh, that email already has an account! Try logging in instead." You are on the make-an-account screen. Tap Change, type the email again, and Dilly will take you to "Welcome back."
"Slow down"
The app says, "Whoa, slow down, speedy! Take a tiny break, then try again." Too many tries came too quickly. Wait a bit, then try again.
"You got signed out"
The app says, "Looks like you got signed out. Pop back in and log in again!" Log in again with your email and password. Your children's profiles are still there.
"We can't reach the internet"
Check your Wi-Fi or mobile data, then try again.
If you forgot your password
You can set a new one yourself. See I forgot my password. If that does not work, email support@hellodilly.com and we will help. See Contact support.
