If your phone is lost or stolen, change your password from another device. Dilly then logs the account out on every phone.
Steps
- On a computer or another phone, open Dilly and tap Forgot password? on the log in screen.
- Type your email and tap Send link.
- Open the email on a device you trust. Tap Choose a new password.
- Pick a password with at least 8 characters. Tap Save password.
See I forgot my password.
What this does
Saving a new password signs the account out everywhere. The lost phone has to log in again with the new password. Changing your password does not change anything on your child's profile or your plan.
Also do
Use your phone's own tools, such as Find My, to lock the phone.
Getting your child's progress back
It is saved on the account. Log in on the new phone. See Does my child's progress move to a new phone?
If you pay for a plan
The plan is on your account, not on the phone. To check it, see Where to see your plan.
