A blank screen can be a slow connection, or a screen that did not finish drawing.
- Wait a few seconds.
- Close Dilly and open it again.
- Check your internet. See Dilly is stuck loading.
- Update Dilly. See Update the app.
- Restart the phone.
A black screen
Dilly follows your phone's light or dark setting by default. In Settings, Looks, the switch Match my device turns dark at night when your phone does. A dark screen may just be dark mode.
Part of a screen is empty
Some lists are empty on purpose, such as a new child's Room or coin history. Empty screens say what to do, like "Your coins will show up here as you train."
Tell us
If a screen stays blank, email support@hellodilly.com. Say which screen it was and what you tapped before it. See How do I report a bug?
