Email support@hellodilly.com and tell us what happened. A few plain sentences are plenty.
What to include
- What you were doing
- What you expected to happen
- What happened instead
- Your phone and the app version, if you know them
Please never send your password.
The easy way
- Open the Profile tab and tap Parent/Teacher area. Pass the phone check.
- Find the Help group and tap Email support.
The message it starts has the app version and the kind of phone already in it. It has no names. If your phone has no mail app, the app shows the address so you can copy it.
Screenshots
A screenshot can show your child's first name. Please crop it out, or tell us what the screen said instead. Our contact page asks you to leave your child's name and other personal details out of your message.
Before you write
Try I see a "Try again" message and Update the app. If those do not help, we want to hear.
