dillyHelp Center
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How do I contact Dilly?

Email support for help with the app, privacy for questions about your child's information, and use the Help rows in the grown-up area.

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On this page
  1. From the app
  2. What to put in your email
  3. We have no phone line

Dilly has email addresses for different needs. There is no form and no chat.

ForWrite to
Help with the appsupport@hellodilly.com
Questions about your child's informationprivacy@hellodilly.com
Schools, groups and companiespartners@hellodilly.com
A security problemsecurity@hellodilly.com
Anything elsecontact@hellodilly.com

See the contact page.

From the app

In the Parent/Teacher area, a Help page has a way to open the help center and an email to support. Only a grown-up can open it. Children's screens never open email.

The last page of the Parent/Teacher area. It is the only place in the app that starts an email.

What to put in your email

Say what happened and what you saw. Please leave your child's name out of the first email. The email the app starts has no names in it.

We have no phone line

We have not published a phone number or live chat.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support