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How long until support replies?

We have not published a reply time. Here is what to check if you have not heard back.

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On this page
  1. If you have not heard back
  2. While you wait
  3. Different kinds of mail
  4. Please do not send

We have not published a reply time, so we will not guess one. Our contact page says, "Tell us what happened and we will read it."

If you have not heard back

  1. Look in your spam or junk folder. A reply may be there.
  2. Check you wrote to the right address. Help with the app goes to support@hellodilly.com.
  3. Check the address you sent from. A reply goes there.
  4. Write again, and say it is a second try.

While you wait

Many answers are already here. Search the help center for your question.

Get help is a full-width button under Ask a grown-up. It opens the Help Center.

Different kinds of mail

Please do not send

Your password or card details.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support