dillyHelp Center
Menu

I forgot my password

Ask for a link on the log in screen, open it on your phone, and choose a new password. The link works one time and stops working after an hour.

Browse topics

On the log in screen, type your email, tap Continue, then tap Forgot password?. Type your email and tap Send link. If there is an account for that email, we send a link. Open the email on your phone and tap Choose a new password. Pick a password with at least 8 characters and tap Save password. Then log in with your new password.

The link works one time and stops working after an hour. If you do not see the email, look in your spam folder, or ask for a new link; asking again cancels the older one. If the link says it does not work any more, tap Send me a new link.

When you change your password, Dilly logs you out on every phone, so you will log in again on each one. Changing your password does not change anything on your child's profile or your plan.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support