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What happens after you cancel

The plan keeps working until the end of the period. Then it returns to Free. Coins, creations and streaks are kept.

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  1. Then it returns to Free
  2. What your child keeps
  3. The battery
  4. Plans coming soon
  5. If you delete a profile

When you cancel, nothing changes right away. Your plan keeps working until the end of the period you already paid for. The app says, "Your plan keeps working until" and a date, then "Your plan ends on" that date.

Then it returns to Free

After that date, the plan returns to Free. The first skills, missions, streaks, coins and the Room stay.

The rest of what your child could teach pauses. Their saved work stays safe.

What your child keeps

  • Coins, creations and streaks are always kept.
  • Skills already taught stay open to practice.
  • Teaching that was half done is paused, not lost. It picks up again if a plan is active again.
  • Nothing your child earned is taken away.

The battery

Free has 20 battery in total, to try, for the life of the profile. Battery already used on Core counts. So a child who used a lot may find the companion asleep after the plan ends. Practice, missions and the Room still work. See When the battery is empty.

Plans coming soon

Dilly Starter and Dilly Plus are coming soon and cannot be bought yet. See Free and Core.

If you delete a profile

Deleting a child's profile also asks the payment company to cancel that child's plan. See Delete a child's profile.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support