A charge from Dilly comes from a plan on a Dilly account. It is either the first payment or a renewal.
The Core payment is set up to show as DILLY CORE on a statement.
Check these
- Open the Parent/Teacher area on the Profile tab and pass the phone check.
- Open See plans. If a child has a plan, the page shows the plan and "Renews on" a date.
- Tap Manage plan to see your invoices.
Other grown-ups
Only the person who bought a plan can open Manage plan. Another parent on the account can see the plan but not the invoices.
If it does not look right
If you think you were charged by mistake, email support@hellodilly.com. See Can I get a refund?
