We have not published a refund policy yet. Please do not read this page as a promise either way.
Our terms say, "If you think you were charged by mistake, email support@hellodilly.com." That is the way to ask.
What to put in your email
- What you were charged and on what date
- That it was for a Dilly plan
- Why you think it was a mistake
Please do not send your card number, and leave your child's name out. See Contact support.
What you can do yourself
You can stop future charges any time. Tap Cancel plan. Your plan keeps working until the end of the period you paid for. See Cancel a plan.
Our terms
Read them here: trydilly.com/terms. They cover the paid plan and canceling.
