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Who can buy or change a plan?

A grown-up, after the phone check. Only the person who bought a plan can change or cancel it.

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On this page
  1. Changing or canceling
  2. If you did not buy it
  3. A grown-up using Dilly for themselves
  4. What the plan covers
  5. If the page says "This area is for grown-ups"

A grown-up buys a plan. Dilly checks the phone first, so a child who picked up the phone cannot open the plans page.

The Cancel plan row is always in view, with the date the plan keeps working until written under it.

Changing or canceling

Only the person who bought a plan can change or cancel it. The app says, "Only the person who bought this plan can change it."

Another parent on the same account can see the plan, but not the Manage plan button.

If you did not buy it

Ask the person who did. They can cancel or change it for you.

A grown-up using Dilly for themselves

If you made an adult account for yourself, you buy the plan for your own profile. The same Stripe page is used.

What the plan covers

A plan is for one child. Another child needs a plan of their own. See One plan per child.

If the page says "This area is for grown-ups"

Ask a grown-up to open it. See My child sees Ask a grown-up.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support