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How do I change my card?

Open Manage plan and update the card on Stripe's page.

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On this page
  1. Steps
  2. If a payment failed
  3. Who can do it

You change your card in Manage plan. Dilly never sees your card, so the new one goes straight to Stripe.

Steps

  1. Open the Profile tab and tap Parent/Teacher area. Pass the phone check. See The phone check.
  2. Make sure the right child is picked.
  3. Open See plans, then tap Manage plan.
  4. On Stripe's page, update your card.
  5. Use the return button to go back to Dilly.
The Cancel plan row is always in view, with the date the plan keeps working until written under it.

If a payment failed

The plans page says, "There was a problem with your payment. Update it in Manage plan." Update the card there. See A payment problem.

Who can do it

Only the person who bought the plan can open Manage plan.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support