Canceling has two parts. In Dilly you tap Cancel plan twice. Then you confirm on Stripe's page. If you skip the last part, the plan is not set to end.
Check your plan
- Open See plans in the Parent/Teacher area.
- Look for the line "Your plan ends on" and a date.
If you see that line, the plan will not renew. Your plan keeps working until that date.
If it still says "Renews on"
Cancel again and finish the steps on Stripe's page. See Cancel a plan.
A charge that came before you canceled
You pay for the period first, and the plan works until it ends. A charge that came before you canceled was for that period.
If it still looks wrong
Email support@hellodilly.com. Our terms say, "If you think you were charged by mistake, email support." See Can I get a refund?
