The screen says, "Not available" and "This account type is not available."
When it appears
It appears after you choose "I'm a grown-up using Dilly myself" and enter a birthday. The app shows the same neutral screen for every case where that kind of account is not available. It does not say why.
What to do
- Tap Add a child instead if you meant to set up Dilly for a child. See Add a child.
- Tap Back to go back to "who is holding the phone."
If you meant to use Dilly yourself
Check the birthday you entered. If it was a mistake, go back and try again. If the screen shows again, email support@hellodilly.com.
Waiting a while
If you tried many times, the app shows the same screen. Wait before you try again.
More
See Make an account.
