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How do I remove a child from my account?

Delete the child's profile in Settings. You need your account password, and it cannot be undone from the app.

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On this page
  1. Steps in short
  2. What happens
  3. If you only want to stop paying
  4. If you want to remove everything

You remove a child by deleting their profile. Please read the whole story first, because the app cannot bring the profile back.

Keeping the profile is the big friendly button. Going on takes another step.

Steps in short

  1. Open the Profile tab and pick the child. Use Switch profile if you have more than one.
  2. Open Settings. At the bottom, tap the button that says "Delete (name)'s profile."
  3. Follow the sheets. Dilly asks why, then asks you to type your account password.

The full steps are in Delete a child's profile.

What happens

  • The child's progress, badges, streak and everything they made are removed from the app.
  • Other children on the account stay just as they are.
  • Their plan, if they have one, is canceled. Dilly asks the payment company to do it.
  • Your own account stays.

If you only want to stop paying

You do not need to delete anything. See Cancel a plan.

If you want to remove everything

See Delete your account. Dilly waits 7 days before it erases anything, and you can change your mind during that time.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support