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Where is my child's information stored?

On Dilly's servers, not only on the phone. We have not published which company or which country.

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On this page
  1. What the phone keeps
  2. Which company and which country
  3. Your card

Your child's progress, creations, coins, streak and plan are saved on Dilly's servers. That is why a second phone shows the same profile after you log in. See Sign in on a second device.

What the phone keeps

The phone keeps things the app needs to work, such as your login and what your child was in the middle of writing. When a profile is deleted, the app clears what the phone kept for that child.

Which company and which country

Our privacy page says the people who run Dilly's servers, and the companies that host or process it for us, can reach it. It does not name the company or the country. We would rather say that than guess.

If you need to know, email privacy@hellodilly.com and tell us what you need.

Your card

Your card is not stored by Dilly. See Does Dilly store my card?

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support