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I did not get the confirmation email

Wait a few minutes, check your spam folder and the address you typed. The app has no resend button, so email support if it still does not come.

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  1. Try these
  2. The link
  3. No resend button
  4. A different email you may be waiting for

Dilly does not make you confirm your email before you start. You can use the app while you wait.

One email, one button. If your child's grown-up did not make an account, the email can be ignored.

Try these

  1. Wait a few minutes and check again.
  2. Look in your spam or junk folder. Search for "Confirm your email for Dilly."
  3. Check the address. A small typo in the email means the message went somewhere else.
  4. Check that your inbox is not full and that your phone is online.

The link in the email works for 24 hours. After that, it stops working.

No resend button

The app does not have a button to send the email again today. If it still does not arrive, email support@hellodilly.com and tell us the address you used. See Contact support.

A different email you may be waiting for

If you are waiting for a password link, see I forgot my password. That email also lists the spam folder as a place to look.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support