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Will I lose my child's progress if I update or reinstall Dilly?

No. Progress is saved on your account, not only on the phone. Log in again and your children's profiles come back.

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On this page
  1. What is saved on the account
  2. What is saved on the phone
  3. Steps for a new phone or a reinstall
  4. Do not delete a profile by mistake
  5. If you forgot your password

No. Your account and your children's profiles are saved on Dilly's servers.

What is saved on the account

Each child's companion, pieces, coins, streak, saved work and plan belong to that child's profile. They come back when you log in.

What is saved on the phone

The choices in Settings, such as sounds and text size, are saved on that one phone. After a reinstall or on a new phone, set them again. See Sign in on a second device.

Steps for a new phone or a reinstall

  1. Install Dilly.
  2. Open it and type your email. Tap Continue.
  3. On "Welcome back," type your password and tap Log in.

Do not delete a profile by mistake

Deleting the app is not the same as deleting a profile. Deleting a profile removes it from the app and cannot be undone. See Delete a child's profile.

If you forgot your password

See I forgot my password.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support