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How do I report a security problem?

Email the security address with what you found, and please do not share it publicly first.

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  1. What to include
  2. This address is not for help
  3. What we do not publish
  4. If you think your account was used by someone else

Email security@hellodilly.com with what you found. Please do not share it publicly first.

What to include

  • What you found and where
  • The steps to see it
  • Your phone and the app version, if it is about the app

Please never send passwords or other people's personal details.

This address is not for help

For help using the app, email support@hellodilly.com. For questions about your child's information, email privacy@hellodilly.com.

What we do not publish

We do not publish a reply time or a reward program. We make no promise beyond reading what you send.

If you think your account was used by someone else

Change your password. Dilly logs you out on every phone when you save a new one. See I forgot my password.

Still need help?

Email support@hellodilly.com. The contact page says what to include.

Contact support