If something in Dilly worries you, email support@hellodilly.com and start with "Safety concern."
What to include
- What your child saw or did
- Which screen it was on
- Your phone and the app version, if you know them
Please leave your child's name and other personal details out. Never send your password.
From the app
Open the Parent/Teacher area on the Profile tab and pass the phone check. The Help group has an Email support row. It starts a message with the app version already in it. A child's screen can open the help center but never starts an email.
Other addresses
- A privacy question about your child's information: privacy@hellodilly.com
- A security problem: security@hellodilly.com. See How do I report a security problem?
We read what you send. We do not publish a time for replies.
